Customer Service Representative (Remote – Albany, NY)

Essential Duties and Responsibilities: – Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. – Respond effectively to all forms of inbound and outbound contacts. – Track and document all inquiries using the applicable systems. – Transfer/refer consume…