Become a part of our caring community Associate Vice President, Conversational Channels Position Summary The Associate Vice President, Conversational Channels is a senior enterprise leader responsible for the experience across both sides of the member phone interaction-from intent identification, authentication, and routing to the tools, context, and workflows that enable advocates to resolve member needs. The portfolio includes IVR, queuing and routing, AI-enabled customer engagement, Intellig…
🚀 APPLY NOW
🔒 You will be securely redirected to Adzuna
to complete your application.